Sure, we've all faced challenging clients. They often put us on the spot in the middle of a creative pitch, and ask if we use "that software that makes logos," or share design comps they'd like you to consider... you know, the ones their high-school grade level nephew assembled.
Ever wonder if there was a comprehensive list of responses you could reference in cases like this? Go over to Eric Karjaluoto's ideasonideas blog — he's got just what you're looking for! Bravo.
Thx for the link Jeffrey Zeldman